Course Description:
Product Safety and Regulatory Affairs teams perform a critical function by ensuring businesses remain compliant to regulations and true to product stewardship goals. They provide constant, critical customer service but do not typically think of themselves as customer service organizations. That needs to change. In this session, Andrew Douglass, strategy leader at cloud-computing life science software company Veeva, will share key lessons from global customers in the chemical industry. These chemical industry partners are redefining product stewardship tools and technology to maximize transparency, improve customer experience, increase efficiency, and mitigate risk.

Contact Hours:
0.5 Contact Hour

Presentation Date:
09/28/2021

Presenters:
Andrew Douglass, Veeva Systems
John Hott, Eastman